Response Times

Response Times

To maintain a high-quality experience, we use these guidelines:

• Client messages: respond within 24 working hours / 1 business day
• Urgent requests: acknowledge quickly and set expectation on when it will be completed
• Emails: within 24 working hours / 1 business day
• Internal updates to Bethan/TVAC: 24 working hours / 1 business day

If you are unavailable or overloaded, please communicate proactively.