Once you’ve decided how many hours you’d like to start with, you’ll be billed for those hours and work can begin. If you choose a regular monthly plan, any unused hours that month can be rolled over to the next month – we’ll keep track of everything for you.

You can choose to pay by direct debit, card, or by BACS. Direct debit is best for those on a monthly plan. If you have any questions about billing, please get in touch with us.

If you choose a monthly plan, it is generally best to pay by standing order or direct debit. Direct debit is a convenient, safe and hands-off way to pay, and it means one less thing on your to-do list!

We use GoCardless – an independent third party – to handle our direct debit and card payments, but you’ll receive a monthly invoice from us for your records.

To pay by standing order, you’ll find our bank details on your contract and invoice.

For ad hoc support, most clients prefer to pay by BACs by the invoice due date, and you’ll find our bank details on any invoice you receive from us. If you have any questions about payments, please get in touch with us.

We understand it it’s often tricky to estimate exactly just how much time you’ll need from a VA. If you opt for a monthly plan and you find yourself running out of hours, you can simply top up your time by getting in touch with us and asking to top up. We’ll invoice you for the extra time you require, and we’ll add those hours to your current available time.

How much you’ll be charged depends on how many hours you choose to top up by. You can choose to top up per hour, or buy another block of prepaid time.

If you choose to buy an hour at a time, you will be charged our standard hourly rate (£30.00 per hour).

If you choose to buy another block of prepaid time, your hourly rate will be reduced in accordance with the package you go for (see our pricing plans for accurate rates).

A Virtual Assistant is often considered a generalist. They are an experienced remote assistant, offering a variety of support across a range of different industries. A Remote Specialist, on the other hand, is a highly-skilled professional who specialises in a specific field and can be considered an expert in their area.

Virtual Assistants perform a wide range of tasks, usually with a focus on general-purpose assistance and typically have backgrounds in admin, PA/EA, office management, or similar roles. Our Remote Specialists possess knowledge and expertise in their particular field. They are highly skilled professionals who work remotely to offer their expertise, and they can provide in-depth expertise and insights within their specialised field.

When trying to grow a business, there will come a time when you need some support. Whether that’s to free up time to allow you to focus on the more important tasks, or to benefit from the experience of another professional with knowledge and skills outside of your area of expertise.

Outsourcing to a Virtual Assistant is a flexible and cost-effective way of hiring, without the commitment of employing someone in-house.

By working with a VA, you pay for only the support you need, as and when you need it. There are no employer responsibilities to worry about either – no employer NI, pension contributions, holiday allowances, or monthly salaries – just one simple payment for a block of hours, or pay as you go!

This is especially helpful for businesses who are ready to scale but don’t want to commit to hiring someone in-house. There is also no training or equipment costs to worry about either – meaning you can quickly and simply onboard your VA, and get straight to work!

Just like you, we’re also business owners, so we will support the growth of your business as much as we possibly can.