If You’re Running Out of Hours

When You Are Running Out of Hours (updated 24 Nov 2025) TVAC Project Managers and your VA will monitor your time and notify you when hours are running low. If you regularly exceed your allowance, we may recommend increasing your retainer to ensure consistent support.

Time Tracking Transparency

Time Tracking Transparency (updated 24 Nov 2025) All time is logged using our time tracking system, and you can view all time tracked to your account by visiting the portal. You receive: We believe in complete clarity — no vague entries, no confusion.

How Your Hours Work

How Your Hours Work (updated 24 Nov 2025) Your support package is based on pre-purchased hours. These hours include: Hours never expire and can be carried forward if you prefer a flexible package.