Response Times

Response Times

To maintain a high-quality experience, we use these guidelines:

  • Client messages: respond within 24 working hours / 1 business day
  • Urgent requests: acknowledge quickly and set expectation on when it will be completed
  • Emails: within 24 working hours / 1 business day
  • Internal updates to Bethan/TVAC: 24 working hours / 1 business day

If you are unavailable or overloaded, please communicate proactively.

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