No — your VA works within your pre-purchased time allocation. Any additional work requires a top-up of pre-paid hours.
Absolutely — simply let TVAC know and we will upgrade your package.
We will provide support or temporary cover where possible. Please reach out to us to discuss your requirements and we will match you with the right cover support: hello@tvacgroup.com
Your VA will adapt to your preferred systems and workflows.
Pre-paid hours are non-refundable, however, hours do not expire and are rolled forward / carried over until they are used.
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Welcome to The Virtual Assistant Company — we’re delighted to support you and your business.
We’re here to make outsourcing simpler, smoother and more effective, so you can regain time, reduce overwhelm and focus on what really moves your business forward.
This Client Knowledgebase exists to help you understand how we work, what you can expect, and how to get the very best results from your VA.
Everything here is designed to make your experience seamless, transparent and stress-free.
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To empower businesses with the support they need to grow, thrive, and succeed.
At TVAC, we’re raising the standard of the virtual assistant industry. Our mission is to deliver high-quality, reliable and professional support that you can trust, backed by a seamless client experience from day one.
(updated 24 Nov 2025)
What makes us different:
A strong focus on professionalism and high standards
A personal matching process to pair you with the right VA
A secure, streamlined client and VA portal
Transparent communication and clear time tracking
A team who genuinely cares about your business
You’re in safe hands.
We understand what it takes to run and grow a business, and we are as invested in our client’s businesses as we are our own. Getting things just right for your business is crucial. We understand that, without you, we wouldn’t be doing what we do, so we seek client relationships that mutually benefit both you and us.
We’re in business because we believe in doing the right thing, at the right price, with the right attitude. Our directors enjoy a hands-on approach with the team and our clients, which helps to deliver a high-quality and personable service. In addition, we are competitively priced, enabling businesses to enjoy the benefits of outsourcing at affordable rates.
We know there are a lot of companies doing what we do.
We all share the same what and how, but what makes us different is our why and our who.
Our opening hours are Monday to Friday, 09:00 AM to 5:00 PM, UK time, except for public holidays.
You can expect a response from us within 24 business hours, however, emails are monitored outside of these hours for emergencies and urgent enquiries.
You may receive communication from us outside of these hours, but we will never expect you to respond to us outside of hours.
Here are some of our awards and accreditations:
Best Property & Estate Agent Support Service 2025: Property Awards (Business Awards UK)
Property & Real Agent Investors of the Year 2025: Southern Enterprise Awards 2025
Most Dedicated VA Agency 2025: Southern Enterprise Awards 2025
Best Remote Business Support Provider 2024: Southern Enterprise Awards 2024
Most Empowering Virtual Assistance Business 2024: Greater London Enterprise Awards 2024
Virtual Assistant Service of the Year 2023: Innovation & Excellence Awards (Corporate LiveWire Awards 2023)
Virtual Assistant Service of the Year — UK 2022-23: Innovation & Excellence Awards (Corporate LiveWire Awards 2022-23)
Entrepreneurs of the Year 2019: MTM Awards 2019
Entrepreneur of the Year 2019: MTM Awards 2016
Approved Virtual Assistant: The UK Society of Virtual Assistants
