Response Times

Response Times To maintain a high-quality experience, we use these guidelines: If you are unavailable or overloaded, please communicate proactively.

Concerns About Clients

If you have any concerns (updated 24 Nov 2025) Please voice any concerns as soon as possible to TVAC management. You can do this by sending an email to: hello@tvacgroup.com This could include possible illegal activity, abuse, unreasonable requests, or anything you feel uncomfortable about.

If Clients End Their Contract

If a client ends their contract (updated 24 Nov 2025) Our client contracts state that we need one month’s notice to terminate our services. When this happens, we will give you as much notice as possible.

If Clients Don’t Pay

What happens if a client stops paying (updated 24 Nov 2025) We may ask you to stop working if a client is late with a payment. We may not be able to give you a month’s notice in these situations, however, we usually ask our clients to pay in advance before we start work. We […]

Giving Notice

Withdrawing your services and giving notice (updated 24 Nov 2025) If you decide to stop working with us, we kindly request that you give us at least one month’s written notice, or more if possible. Please give notice in writing to: hello@tvacgroup.com If You Want to Step Away If you need to step away from […]

Absences: What to Do

What to do in the event of an absence (updated 24 Nov 2025) Please report your absence as soon as you possibly can. This allows us to manage our workload and reallocate tasks or find cover if necessary. To inform us of an absence or upcoming period of leave, please email: hello@tvacgroup.com

How to Invoice Us

How to invoice us (updated 26 Nov 2025) Please invoice us on the 1st of each month for hours worked in the previous month. Below is a video overview of Moxie, including how to see your logged hours in order to invoice us accurately: Please send your invoices to hello@tvacgroup.com. We pay invoices within 30 […]