Passwords & Access Sharing
Passwords & Access Sharing (updated 24 Nov 2025) To protect your security, we require all passwords to be shared using a secure password manager such as Passbolt or 1Password. Please avoid: Your VA will only use the access you provide and will never change settings without your consent.
If You’re Running Out of Hours
When You Are Running Out of Hours (updated 24 Nov 2025) TVAC Project Managers and your VA will monitor your time and notify you when hours are running low. If you regularly exceed your allowance, we may recommend increasing your retainer to ensure consistent support.
Time Tracking Transparency
Time Tracking Transparency (updated 24 Nov 2025) All time is logged using our time tracking system, and you can view all time tracked to your account by visiting the portal. You receive: We believe in complete clarity — no vague entries, no confusion.
How Your Hours Work
How Your Hours Work (updated 24 Nov 2025) Your support package is based on pre-purchased hours. These hours include: Hours never expire and can be carried forward if you prefer a flexible package.
Deadlines
Setting Expectations & Deadlines (updated 24 Nov 2025) We encourage setting clear deadlines and priorities. If a deadline cannot be met due to time limitations or missing information, your VA will communicate this promptly and offer alternatives.
Quality of Work
Deliverables & Quality Standards (updated 24 Nov 2025) We pride ourselves on delivering high-quality, thoroughly checked work. Your VA will: If you ever need a revision or adjustment, simply let your VA know — we’re here to support you.
Boundaries & Working Hours
Boundaries & Working Hours (updated 24 Nov 2025) Your VA is a professional providing flexible support — not an employee. They work within: If you need urgent or additional support, please communicate it early so we can assist.
Communication Expectations
Communication Expectations (updated 24 Nov 2025) We encourage clarity and professionalism on both sides. Your VA is expected to respond within 24 working hours, and you can help by: Your VA is not expected to be “on call,” but they will always manage expectations around deadlines and delivery.
How to Delegate Effectively
How to Delegate Effectively (updated 24 Nov 2025) Your VA can only work with what they know. To get the best results: Effective delegation saves you time — unclear delegation creates unnecessary back-and-forth.
What Your VA Needs From You
What Your VA Needs From You (updated 24 Nov 2025) To support you efficiently, your VA may need: Your VA can assist you in organising and streamlining your existing systems if needed.