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Deadlines

Setting Expectations & Deadlines (updated 24 Nov 2025) We encourage setting clear deadlines and priorities. If a deadline cannot be met due to time limitations or missing information, your VA will communicate this promptly and offer alternatives.

Quality of Work

Deliverables & Quality Standards (updated 24 Nov 2025) We pride ourselves on delivering high-quality, thoroughly checked work. Your VA will: If you ever need a revision or adjustment, simply let your VA know — we’re here to support you.

Boundaries & Working Hours

Boundaries & Working Hours (updated 24 Nov 2025) Your VA is a professional providing flexible support — not an employee. They work within: If you need urgent or additional support, please communicate it early so we can assist.

Communication Expectations

Communication Expectations (updated 24 Nov 2025) We encourage clarity and professionalism on both sides. Your VA is expected to respond within 24 working hours, and you can help by: Your VA is not expected to be “on call,” but they will always manage expectations around deadlines and delivery.

How to Delegate Effectively

How to Delegate Effectively (updated 24 Nov 2025) Your VA can only work with what they know. To get the best results: Effective delegation saves you time — unclear delegation creates unnecessary back-and-forth.

What Your VA Needs From You

What Your VA Needs From You (updated 24 Nov 2025) To support you efficiently, your VA may need: Your VA can assist you in organising and streamlining your existing systems if needed.

Your Onboarding Steps

Your Onboarding Steps (updated 24 Nov 2025) Your onboarding includes: Your VA will help you settle in by establishing clear priorities and understanding your preferred communication style.

Your VA: What To Expect

What You Can Expect From Your VA (updated 24 Nov 2025) Your VA will: We encourage open communication so your VA can truly understand your business and support you effectively.

Our Outsourcing Model

The TVAC Outsourcing Model (updated 24 Nov 2025) Your VA becomes your dedicated point of contact for everyday support, while TVAC manages the operational side — from onboarding and contracts to hours, billing and professional accountability. You get: