How Billing Works
How Billing Works (updated 24 Nov 2025) TVAC invoices you directly for your retainer or pre-paid hours package.You will receive: We keep billing simple and transparent.
Cover & Additional Support
Temporary Cover or Additional Support (updated 24 Nov 2025) If your VA is unwell or taking time off, TVAC will support you by providing temporary cover where possible. We will always communicate clearly, ensuring continuity and minimal disruption. We can also match you with an additional VA should you require an extra pair of hands […]
If You Have a Concern
If You Have a Concern (updated 24 Nov 2025) If there is anything you are unsure about, unhappy with, or need clarified, please reach out. You can contact TVAC directly for: We are proactive, solution-focused and always here to help. Please contact us by sending an email to: hello@tvacgroup.com
What Is Outside Scope
What Is Outside Scope (updated 24 Nov 2025) Examples of out-of-scope work: If something falls outside scope, we will always offer suitable options and can usually match you with another VA or specialist who meets your requirements. Please contact us by sending an email to: hello@tvacgroup.com
What Your VA Can Help With
What Your VA Can Help With (updated 24 Nov 2025) Common areas include: Your VA will always be honest about what is within or outside their expertise. If you’re stuck for ideas on what your VA can support you with, we have a handy guide on our blog.
What Tools We Use
What Tools We Use (updated 24 Nov 2025) Depending on your needs, we may use: Your VA will adapt to your business and may make suggestions where systems can be improved or streamlined.
Passwords & Access Sharing
Passwords & Access Sharing (updated 24 Nov 2025) To protect your security, we require all passwords to be shared using a secure password manager such as Passbolt or 1Password. Please avoid: Your VA will only use the access you provide and will never change settings without your consent.
If You’re Running Out of Hours
When You Are Running Out of Hours (updated 24 Nov 2025) TVAC Project Managers and your VA will monitor your time and notify you when hours are running low. If you regularly exceed your allowance, we may recommend increasing your retainer to ensure consistent support.
Time Tracking Transparency
Time Tracking Transparency (updated 24 Nov 2025) All time is logged using our time tracking system, and you can view all time tracked to your account by visiting the portal. You receive: We believe in complete clarity — no vague entries, no confusion.
How Your Hours Work
How Your Hours Work (updated 24 Nov 2025) Your support package is based on pre-purchased hours. These hours include: Hours never expire and can be carried forward if you prefer a flexible package.