Response Times
Response Times To maintain a high-quality experience, we use these guidelines: If you are unavailable or overloaded, please communicate proactively.
Concerns About Clients
If you have any concerns (updated 24 Nov 2025) Please voice any concerns as soon as possible to TVAC management. You can do this by sending an email to: hello@tvacgroup.com This could include possible illegal activity, abuse, unreasonable requests, or anything you feel uncomfortable about.
If Clients End Their Contract
If a client ends their contract (updated 24 Nov 2025) Our client contracts state that we need one month’s notice to terminate our services. When this happens, we will give you as much notice as possible.
If Clients Don’t Pay
What happens if a client stops paying (updated 24 Nov 2025) We may ask you to stop working if a client is late with a payment. We may not be able to give you a month’s notice in these situations, however, we usually ask our clients to pay in advance before we start work. We […]
Giving Notice
Withdrawing your services and giving notice (updated 24 Nov 2025) If you decide to stop working with us, we kindly request that you give us at least one month’s written notice, or more if possible. Please give notice in writing to: hello@tvacgroup.com If You Want to Step Away If you need to step away from […]
Absences: What to Do
What to do in the event of an absence (updated 24 Nov 2025) Please report your absence as soon as you possibly can. This allows us to manage our workload and reallocate tasks or find cover if necessary. To inform us of an absence or upcoming period of leave, please email: hello@tvacgroup.com
How to Invoice Us
How to invoice us (updated 26 Nov 2025) Please invoice us on the 1st of each month for hours worked in the previous month. Below is a video overview of Moxie, including how to see your logged hours in order to invoice us accurately: Please send your invoices to hello@tvacgroup.com. We pay invoices within 30 […]
Improving Your Processes
Improving Your Processes (updated 24 Nov 2025) Your VA may recommend improvements to your workflows, organisation and tools. These suggestions are made to increase efficiency and save you time.
Getting The Best Results
Getting The Best Results (updated 24 Nov 2025) You’ll get the strongest results when: We’re here to make your business and life easier — and we take that responsibility seriously.
Changing Your Plan
Changing Your Plan (updated 24 Nov 2025) If you require more (or less) support, you can upgrade or downgrade your retainer at any time. Simply let us know by sending an email to: hello@tvacgroup.com and we will adjust your plan accordingly. You may also choose to add specialist support where needed.