TVAC Wins “Best Property & Estate Agent Support Service” UK 2025
TVAC Wins “Best Property & Estate Agent Support Service” UK 2025 at the UK Business Awards 2025.
Client Boundaries
Client Boundaries (updated 24 Nov 2025) Working Hours As a sub-contractor, you set your working hours, and these would have been communicated among all parties prior to matching you with a client. You are not expected to: Scope Creep: What To Do Examples of scope creep: If this happens, be polite and notify TVAC management […]
Task Ownership
Task Ownership (updated 24 Nov 2025) Taking ownership means: If a task requires clarification, ask early.
Deliverables & Quality Control
What “Good Quality Work” Looks Like (updated 24 Nov 2025) High-quality work is: Always double-check spelling, data accuracy and formatting.
When to Escalate
When to Escalate (updated 24 Nov 2025) Escalate immediately if: Escalation is a sign of professionalism — not failure. Escalations should be sent to: hello@tvacgroup.com
Client Conflicts
What to do if you experience a client conflict (updated 24 Nov 2025) If a client asks you to source another outsourcing provider, please let us know straight away. You can do this by contacting TVAC management, by sending an email to: hello@tvacgroup.com. Please always refer the client to a TVAC Lead VA in this […]
Using Microsoft Teams
Microsoft Teams Account (updated 24 Nov 2025) We ask that all Associates use the team Microsoft Teams account for email communications and setting up meetings with clients (unless the client sets up a meeting for you and sends their own link, or until the client gives you access to their email account for you to […]
Tracking Your Time
Tracking your billable time (updated 26 Nov 2025) IMPORTANT: All billable time must be logged in the TVAC portal. As part of your onboarding process, you will be invited to join Moxie as a collaborator. If you do not receive an email inviting you to join the portal as a collaborator, please inform TVAC management […]
Time Management
Time Management and Planning (updated 24 Nov 2025) You are responsible for: If you believe a client requires additional hours or a retainer change, notify TVAC management privately, by sending an email to: hello@tvacgroup.com Clients pre-purchase hours. You must:
Task Management
Logging your tasks in the portal (updated 24 Nov 2025) Please use the ‘Projects’ section of the TVAC portal to keep track of all client tasks you are working on. Clients are able to see the task progress when they log into the portal, which helps to keep the communication channels open and transparent. We […]