(updated 24 Nov 2025)

Company Name:

The Virtual Assistant Company TVAC Ltd

Registered Address:

483 Green Lanes, London, N13 4BS

Company Number:

12049233

VAT Registration Number:

469233077

Primary Contact Email Address:

hello@tvacgroup.com

Website URL:

www.tvacgroup.com

Client Portal URL:

https://portal.tvacgroup.com/

Founded:

2015

Founders (and Directors):

Phakphum Jeentipraphet (Jonathan)

Bethan Jeentipraphet

Welcome to the team!

(updated 24 Nov 2025)

We're so excited to have you on board. We started in 2015 as a husband and wife duo, and since then, have grown a team of wonderful Associate VAs.

We believe that happy working = better working.

We pride ourselves on professionalism, high standards, and a strong work ethic — things we believe are key to make it as a successful VA.

We hope you share our ethos and look forward to working with you as a valued member of our growing team.

At TVAC, we're all about collaboration over competition and we're thrilled to have you join us! You're not just a freelance VA — you're part of a supportive, values-driven team that's raising the standard of the VA industry.

The TVAC Mission

(updated 24 Nov 2025)

It's important to us that all of our Associates share our mission: to empower businesses with the support they need to grow, thrive and succeed, while raising the standard of the VA industry and making outsourcing simple.

These are the promises we make to our clients:

We Work Honestly

We're transparent with our clients. We're here to support  businesses, and we don't charge more than we need to.

We Work Happily

We believe that when we work happily, it is reflected in the work we do. When we are happy, our clients are too.

Service Excellence

We go the extra mile for our clients. With a work ethic like no other, we solve problems and find solutions.

We Make It Happen

We're productive and proactive. We'll get the job done and help drive your business forward.

Our expectations of you as a trusted partner

(updated 24 Nov 2025)

We don't believe in micromanagement, and we're big on collaboration. For the most part, we'll generally leave you to it, doing what you do best and managing the client work.

That said, we've worked tirelessly to build our reputation as a reliable VA provider with high standards, and we're putting our trust in you not to let us down.

Working with TVAC as an Associate VA means showing up professionally, having a strong work ethic, delivering on deadlines, owning your work, and being responsive.

We trust you to manage your time, ask questions when unsure, and uphold our reputation with clients.

That said, please don't be afraid to reach out if you ever need some support — communication really is key when it comes to working remotely, but although we don't share a physical workspace, we are still here to support you every step of the way.

Tools, Systems & Access

(updated 24 Nov 2025)

What Access You’ll Receive

Access may include:

• Microsoft Teams login (team@tvacgroup.com)

• Portal collaborator access (you be assigned to the relevant client project)

The portal will give you access to:

• File upload and sharing, for sharing files with the client(s)

• Task management tools for collaborating with the client(s)

• Messaging for communication with the client(s)